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Shipping & Returns

Las Vegas Scooters and Lifts Shipping Information

Curbside delivery and standard ground shipping is FREE for all orders $50 and over in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Smaller items will be shipped via Federal Express or USPS and arrive on your doorstep within 3-5 business days. For larger items such as scooters and wheelchairs please read below.

* Delivery surcharges may apply to rural zip codes and to orders shipped to Alaska and Hawaii.

Some items may take longer to arrive. They include:

Lift Chairs

Lift chairs can take from 5 business days to 4 weeks to arrive depending on the model, fabric and options you have selected. Specific fabric choices that are "In Stock" are noted in the color selection area, and leave the warehouse within 2 business days. Any lift chair ordered with heat and/or massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call Las Vegas Scooters and Lifts for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.

Power Wheelchairs

Most travel, folding and standard power wheelchairs leave the warehouse within 1-3 business days. Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to arrive, depending on the manufacturer. Travel power wheelchairs and folding power wheelchairs are delivered via UPS or Fedex, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the power wheelchair is at their facility in your area.

Scooters

Some Travel scooters can ship Fedex, or UPS, and will usually arrive in 3-5 business days. Larger travel scooters will arrive within 6-10 business days via freight carrier. Most medium to full-sized scooters are delivered within 6-10 business days. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.

Some items require freight delivery. They include:

Large scooters, lift chairs, power wheelchairs (other than travel and folding power chairs), scooter and wheelchair vehicle lifts and some non-folding wheelchairs will arrive via a freight company in 5-7 business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.

When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at sales@lasvegaslifts.com, or call us at 702-265-2441.

Certain rural zip codes may have additional delivery charges.

International shipping is not available at this time. We cannot ship to the US Virgin Islands, Puerto Rico, or Guam.


Return Policy

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Las Vegas Scooters and Lifts right away.

Once accepted, the following conditions apply:

• All Scooters, Power Wheelchairs and Reclining Lift Chairs will have a 20% Restocking Fee.

• You are responsible for the cost of return shipping and the product must be in the original packaging.

• The item must be in new condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, wear to seats and armrests, or damage to charging ports.

• All accessories and chargers included in the scooter or power chair box must be returned. (Such as chargers, baskets, additional colored shrouds.)

• Items canceled after the product has already shipped will be considered a return.

• Unfortunately, delivery service fees, including Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.

Return Process:

• Request an RA (Return Authorization) from Las Vegas Scooters and Lifts within 30 days of delivery acceptance.

• Once the RA has been issued from Las Vegas Scooters and Lifts (this will arrive to you via email), ship the item back to the address noted on the RA within 14 days.

• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, Las Vegas Scooters and Lifts is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.

• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.

We want you to be happy with your purchase from us, so if you have questions about these return policies or about the item you are considering purchasing, please call Ian or Jenny at Las Vegas Scooters and Lifts at 702-265-2441.

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