Las Vegas Scooters and Lifts.com, wants to ensure that you always select the right product for your needs. However, if you need to return an item, please review the Return Policy for your individual product on its product page by going to the product and clicking the orange “Return Tab”. There you’ll find the return conditions for your specific product.
Returns
The following conditions apply:
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please call us on 702 265 2441 for assistance.
Once delivery has been accepted, the following conditions apply:
- Many items are subject to a to a 20% Restocking Fee.
- You are responsible for the cost of return shipping.
- The product must be new and unused and in the original packaging.
- All accessories and FREE items that were included in the box must be returned.
- Items canceled after the product has already shipped will be considered a return.
- Delivery and service fees are not refundable.
- An RA (Return Authorization) from Las Vegas Scooters and Lifts must be requested within 30 days of delivery.
- The item must be shipped back to the address noted on the RA within 15 days.
Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment. If you have questions about this item please call us at 702-265-2441.
Several types of goods are exempt from being returned.
Non-returnable items:
- Special order item
- Non compatible parts bought by mistake
- Repair manuals.
- Blemished items or reduced to clear items
- Joystick programmers
- Seat cushions
- Lithium and SLA/AGM Batteries
- Motor/Transaxle assemblies for mobility scooters and power wheelchairs
- Hitch-mounted carriers, lifts, hoists and hybrid lifts
- Metal ramps including solid, threshold and folding
- Large shrouds for mobility scooters & power chairs
- All seat assemblies for Jazzy, Jet, Pride scooters & power chairs; including seat bases and seat backs. These seating products are special ordered and manufactured on an order by order basis and are not returnable. Seats for Go-Go scooters (made by Pride Mobility) and Golden Technologies scooters are excluded and are returnable. Seat base covers and seat back covers are also excluded and are returnable items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refused Refunds
- Items with obvious signs of use
- Accessories that have been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to the manufactures error
- Any item that is returned more than 30 days after delivery
- Any items returned without RA approval
- Special order items
- Items of a personal or intimate nature
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Refused returns will be shipped back to you at your expense.
Late or missing refunds
If you haven’t received a refund yet, please allow 30 days for refunds to be processed. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you still have not received your refund, please contact us at sales@lasvegasscootersandlifts.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Defective or Damaged Products
We only replace items if they are defective or damaged. If you need an exchange item, send us an email at sales@lasvegasscootersandlifts.com and send your item to:
Las Vegas Scooters and Lifts
3340 Pepper Ln, Suite 108
Las Vegas, NV 89120
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@lasvegasscootersandlifts.com for questions related to refunds and returns.
New Parts That Have Been Installed or Used
We do not accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returned items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for the return shipping of the item. Authorized returned electrical items such as mobility scooter joystick controllers and control modules may be tested for functionality before credits are issued.
Lithium Batteries
Due to special shipping and packaging regulations, all Lithium batteries of any size or capacity are non-returnable.
Sealed Lead Acid (SLA) / Absorbed Glass Matt (AGM) & Gel Batteries
All SLA/AGM/Gel batteries are non-returnable, due to special packaging and training requirements for shipping.
Motor/Transaxle Assemblies
Due to special shipping/packaging regulations, all Motor/Transaxle assemblies for mobility scooters are non-returnable. In addition, most of these units are serial number specific and are not compatible with any other models other than those listed on the product page. It is the customer’s responsibility to determine if the motor/transaxle assembly is correct for their scooter. This is best done by directly contacting our customer service representatives prior to placing the order.
Console Assemblies, Key Switch Assemblies, & Scooter Trunks (Items with Keys Included)
Items that are provided with keys, such as console assemblies, key switch assemblies, & top case scooter trunks, must include all keys when returned. In addition, scooter trunks should not be returned with the keys locked inside the trunk. No refunds can be given for items that are returned either without the keys or the keys locked in the trunk.
Carriers & Cargo Racks
All lifts, carries, hoist and hybrid lifts are special order items. Due to size & weight issues, hitch-mounted vehicle carriers, hoists, hybrid lifts, swing-way arms and cargo racks are non-returnable. This restriction does not apply to lift tubes, lift accessories or other small containers.
Ramps
All metal ramps are non-returnable. This includes folding or solid steel or aluminum vehicle ramps. This policy does not include rubber threshold ramps.
Large shrouds for mobility scooters & power chairs
Due to size & weight issues, large shrouds for mobility scooters and power chairs are non-returnable.
Items Sold “As-Is” with No Warranty
The items listed sold “as-is” are without any expressed or implied warranty.